Terms of Service

Last updated: December 19, 2023

From everyone at Flying Keyboard, thank you for using our products! We build them to help you do your best work. 

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Flying Keyboard LLC.

When we say “Services”, we mean our websites, including enzoguard.com and enzoproxy.com, and related products crafted and maintained by Flying Keyboard LLC. 

When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services. 

We may update these Terms of Service (“Terms”) in the future. Typically, these changes are made to clarify some of these terms by linking them to an expanded related policy. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times when we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open and keeping an open door to your feedback.

Account Terms

1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security. In some of our Services, we may require it.

2. You may not use the Services for any purpose outlined in the “Restricted use” section, and you may not permit any of your users to do so, either.

3. You are responsible for all content and activity under your account, including content posted by and activity of any users in your account.

4. You must be a human of age 18 or above. Accounts registered by “bots” or other automated methods are not permitted.

Restricted use

When you use any of our Services, you acknowledge that you may not:

  • Collect or extract information and/or user data from accounts that do not belong to you.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services.
  • Trick, defraud, or mislead us or other users, including but not limited to making false reports or impersonating another user.
  • Upload or transmit (or attempt to upload or transmit) viruses or any type of malware or information collection mechanism.
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
  • Harass, annoy, intimidate, or threaten others or any of our employees providing any portion of the Services to you.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.

Accounts found to be in violation of any of the above are subject to cancellation without prior notice.

Payments

1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card, and — just like for customers who pay for our Services — we do not sell your data.

2. For paid Services that offer a free trial, we explain the length of the trial when you sign up. After the trial period, you must pay in advance to keep using the Service. If you do not pay, we will freeze your account, which will be inaccessible until you make payment. If your account has been frozen, we will terminate it. We promise to try to reach out to you using the contact details you provide while creating the account.

3. If you upgrade from a free plan to a paid one, we will charge your card immediately, and your billing cycle starts on the day of the upgrade. The new rate starts from the next billing cycle for other upgrades or downgrades in the plan level.

4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.

Cancellation and Termination

1. You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple cancellation link. If you need help canceling your account, you can always contact our Support team at [email protected].

2. All your content will be inaccessible from the Services immediately upon account cancellation and may be permanently deleted from active systems and logs.

3. If you cancel the Service before the end of your current paid-up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.

4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because, statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious.

Security and Privacy

1. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

2. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. 

3. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that the Company may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:

  •   To help you with support requests you make. We’ll ask for express consent before accessing your account.
  • On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
  • To safeguard the Company. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse investigation.
  • To the extent required by applicable law. As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches the Company for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If the Company is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.

4. We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. Please reach out to our support team, [email protected], to access a list of sub-processors.

Copyright and Content Ownership

1. All content posted on the Services must comply with U.S. copyright law. 2. You give us a limited license to use the data posted by you and your users to provide the Services to you, but we claim no ownership rights over those materials. All data you submit to the Services remain yours.

2. We do not pre-screen content, but we reserve the right (but not the obligation) to refuse or remove any content available via the Service at our sole discretion.

3. The Company or its licensors own all rights, titles, and interests in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. Please email us at [email protected] for requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.

4. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Features and Bugs

We design our Services with care based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed, and we don’t guarantee completely error-free Services.

API Terms

We offer Application Program Interfaces (“API”s) for some of our Services. Any use of the API is bound by these Terms plus the following specific terms:

1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.

2. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account’s access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account’s access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.

Liability

We mention liability throughout these Terms, but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words, choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and, in general, giving a damn. If you choose to use our Services, thank you for betting on us.

If you have a question about any of these Terms, please contact our Support team at [email protected].